On-Site support service

If your organization requires on-site visitation frequently or at scheduled intervals, this is the solution for you. We offer several different plans to fit your needs and budget from only a few hours a month to full-time on-site consultants.

Clients under technical support contracts automatically receive priority trouble ticket resolution - especially useful at critical times when major software flaws, vulnerabilities, and virus attacks threaten many of our clients' systems simultaneously and our on-site technicians are booked for extended periods of time.

Telephone / E-Mail Support service

If your organization doesn't frequently require on-site visitation but still needs occasional phone or e-mail support that can be done off-site from our office, a telephone support plan might be a more cost-effective solution for you.

Monthly rates provide service availability only. Actual consultation time is billed at the end of the month. Any user in your organization is able to request support. We do not bill for simple questions having one-minute answers.

Includes the following: Other duties may be assigned as required.

Computer Networking services

We offer networking services for home and business. Whether you need a simple network for your home to share printers and Internet access or a robust, fault-tolerant and secure setup for your business, we can help.

Today's small office / home office (SOHO) networking products are made so that anyone can plug one in and get a simple network up and running. Along with this ease of use comes a large gap in information security, particularly with wireless networking products, but for the average home user this does not pose a problem.

Making sure no one can access your data or use your shared Internet service without your knowledge or consent is your own responsibility. If someone uses your Internet services to perform illegal activities you may be held accountable.


Networking Setup & Support Services (partial list)

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.

Personal Computer Service

Nothing is more frustrating than something not working when you need it most. Doesn't it seem like your computer always needs repair at the worst times? Perhaps your final paper is due for a class or you simply can't do the work you need to - whatever the case, getting your PC repaired is essential.

PC Computer Repair & Support Services (partial list)

PCs running any version of Windows need frequent maintenance and updating, especially if connected to an always-on broadband connection. New vulnerabilities are always found and patched. Keeping your computer up-to-date with service packs and critical updates should be a priority to any computer user.

Provided you are still covered under warranty, and time permitting, a computer user can always ship their machine back to the manufacturer for PC repair. In many ways, of course, the manufacturer is best the best choice for repairing your computer. However, there is often a significant amount of time spent waiting for the return of a computer from a manufacturer.

Online Data Backup Services

Data backup is vital to the survival of any company, small or large. Everyone needs some kind of data recovery plan, even if it is simple. Where would you be if you lost your files and email? What if this happened to your entire company? Chances are that this is a scary thought